Job Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

· People First – We lead with care, connection, and respect.
· Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
· Safety – Built into every move we make.
· Results – High standards. Real outcomes.
· Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role

Job Description

We are looking for a dedicated and detail-oriented Quality Supervisor to join our logistics team. You will lead a team of 20+ personnel across all three warehouse shifts. This role demands strong communication skills, adaptability, and the ability to collaborate effectively with cross-functional teams.

Lead the Team

• Manage employee schedules.

• Enforce compliance with company policies and procedures, including safety, attendance, work quality, and productivity.

• Recognize, coach, and train employees through daily dojos, red walls, and corrective actions. Conduct orientation, safety alerts, and stand-downs.

• Review daily occurrences and administer disciplinary actions according to policy.

• Monitor mispick logs daily and provide feedback to team members.

• Present quality metrics, ISO standards, and company policies during orientation sessions.

Maintain and Assess Quality Metrics

• Maintain warehouse mispick logs.

• Analyze mispick logs for trends and relevant data.

• Present findings to leadership and staff.

• Report mispick metrics to the customer and SILC leadership.

Qualifications

• At least 1 year of experience in quality assurance or a supervisory role in a warehousing environment.

• Strong attention to detail.

• Excellent time management skills.

• Solid understanding of quality management systems and ISO 9001 standards.

• Obtain Internal Auditor certification (TPECS).

• Export Control training certification.

• Basic aptitude in MS Excel (pivot tables, lookups, IF statements, graphs), Word, Access, PowerPoint, and Teams (intermediate preferred).

• Proficiency in SharePoint, JotForm, and Oracle.

Additional Information

Drive Continuous Improvement

• Manage the Process Audit Schedule and ensure admins complete audits on time.

• Maintain ISO controlled document folders (OPL, WI, Forms, Policies, Procedures, Quality Alerts).

• Escalate unresolved issues to the Quality Manager after as necessary, and to the Site Support Leader and Site Leader as needed.

• Facilitate and follow up A3 problem-solving sessions with operations and quality teams, including Admins, Supervisors, Managers, CI Engineers, and Safety Managers.

Miscellaneous Activities

• Support quality assurance processes with additional duties as needed.

• Work overtime during the week and weekends as needed.

• Conduct weekly safety audits.

• Coordinate activities with external suppliers.

All your information will be kept confidential according to EEO guidelines.

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