Job Description

JOB REQUIREMENTS: This position is more accurately described as a

Telecommunications Administrator. The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation. The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems. The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment. An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. Furthermore, having a Cloud knowledge will be a plus. The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks. The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred. On Call support will be required. The candidate will be required to pass a criminal background check prior to starting the position. Period of Performance: Until 6/30/2026, with the potential to extend for an additional term(s) Location: Madison, WI * This position is currently remote. However, position status is subject to change. Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. ** Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am 3 pm (or CST hours as defined by the hiring manager) INTERVIEW NOTES: Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring manager\'s preference is to hire someone who is local to Wisconsin for this type of position. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate\'s bid upon confirming the interview. \*\** OTHER EXPERIENCE AND QUALIFICATIONS: MANDATORY REQUIREMENTS: Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. (8+ years) Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years) Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years) Experience Call Tracing Software. (8+ years) Experience in provisioning a PBX. (5+ years) \*\** APPLICATION INSTRUCTIONS: E-Mail a Rsum: joannem@cci-worldwide.com

Job Tags

Local area, Remote work, Worldwide, Relocation,

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