Job Description
Job Summary :
The Shipping Supervisor is responsible for processing all scheduled shipments, interfacing
customers in regard to managing U.S. based orders and ensuring proper inventory levels are
kept, avoiding production delays.
Job Responsibilities : - Act as main point of contact for daily operations for assigned account(s) as related to order fulfillment
- Supervise order fulfillment staff of 7+ employees to ensure duties are completed as specified
- Support fulfillment staff as needed (working supervisory position)
- Work with Kitting Supervisor to determine necessary production schedule to ensure timely order fulfillment.
- Work with customer(s) directly and within systems to forecast inventory required for upcoming projects to ensure timely completion
- Work within customer requirements to ensure orders are filled in appropriate order and timeline
- Define, prepare, and generate reports on customer order KPIs
- Handle all customer communication as related to order fulfillment
- Contribute to customer specific action logs to ensure customer is appropriately informed of delays and reason behind it
- Responsible for training and maintaining training records of fulfillment and inventory staff positions
- Responsible for ensuring orders are shipped and inventory in appropriately tracked in company inventory system
- Complete customer incident reports as related to errors in order fulfillment
- Assist in production as required
- Other duties as assigned
Qualifications: - Ability to communicate with other team members and customers
- Must be able to set up and help staff maintain appropriate production pace
• Must have 2+ years’ experience in an active warehouse/distribution center utilizing a forklift and/or order picker
• Must be able to operate a computer, company systems (with training), and Microsoft Office to include Excel.
- Bachelor’s Degree or equivalent industry experience of at least 3 years
- 3 years supervisory experience ability to collaborate, build and motivate teams, and multi-task
- Good analytical skills
- Excellent oral and written communication skills
- Experience in distribution and/or pick/pack preferred
J ob Setting / Environment This position is performed in an environmentally controlled building.
Equal Employment Opportunity Statement: Tennant Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristics.
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice, based on business needs.
Job Tags
Full time, Work at office, Afternoon shift,