Service Representative I Job at Yale New Haven Health, New Haven, CT

R3E1WE42OWphK3ZnYkN2SnArZlpwOFBI
  • Yale New Haven Health
  • New Haven, CT

Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Reporting to the Service Response Center Manager, this position is responsible for the documentation, communication, and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the Support Services departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer contact for those calling for services.
EEO/AA/Disability/Veteran

Responsibilities:
  • 1. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building:
    • 1.1 Following hospital policies and procedures
  • 2. Performs Customer Service Duties:
    • 2.1 Answers telephones within three rings using designated script.
  • 3. Manages Office Operations by:
    • 3.1 Utilizes a wide variety of systems to ensure operational effectiveness that include (but not limited to) KCI?, Allscripts', Lawson?, VeraSmart?, Service Tracking?, Transport Tracking?, Sentact? Amcom? and Medimizer?.
  • 4. Provides administrative clerical support.
    • 4.1 Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor.
  • 5. Adheres to safety and emergency procedures:
    • 5.1 Reports observed hazards to the appropriate personnel
  • 6. Maintains Department Files by:
    • 6.1 Developing Departmental Procedures for filing system
  • 7. Demonstrates self-management and cooperation:
    • 7.1 Able to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demands. Selects priorities and organizes work to meet them.
  • 8. Maintains Quality Service by:
    • 8.1 Enforcing quality and customer service standards
  • 9. Maintains Professional and Technical Knowledge by:
    • 9.1 Attending educational workshops
  • 10. Prevents the Spread of Bloodborne and Airborne Diseases by:
    • 10.1 Using work practice controls, engineering controls & personal protective equipment.
  • 11. Additional Tasks
    • 11.1 Performs any additional assignments as required by the manager/supervisor.
Qualifications:

EDUCATION

 

High School graduate or G.E.D, AAS Degree in Secretarial Science or Administrative Office Technology.- Preferred or equivalent experience.

 

EXPERIENCE

 

Healthcare and/or previous Customer Service dispatching experience desired, 2 years in a medical setting; previous hospital experience preferred, proficient knowledge of various software programs.

 

SPECIAL SKILLS

 

Healthcare and previous Customer Service dispatching experience desired., Strong data entry skills required. Computer experience utilizing with Windows 7, Microsoft Word, Excel, Power Point. Excellent customer service skills, listening and telephone skills. Ability to read, write, speak and understand English fluently. Requires working knowledge of learned routines, procedures and practices. Duties and activities covered by specific instructions and established work practices that may require some interpretation. Able to multitask and prioritize workload. Collaborates with team in performing own duties and those of others in the team. Supports an environment of idea sharing and comments. Position requires internal contacts within the division and outside the division to exchange work related information. Has significant accountability for ensuring internal customer satisfaction. Requires contact with external customers/contacts to furnish or obtain information and serve as a customer resource/point of contact. Manages several tasks simultaneously. Excellent Hearing. Ability to accurately and quickly operate a computer keyboard, mouse and telephone simultaneously. Ability to talk clearly, distinctly and be understood on a telephone in English. Ability to speak Spanish is a plus but not required.

 

PHYSICAL DEMAND

 

Subject to high stress situations, moderate noise environment, works with computer terminal, and prolonged sitting.

 

Job Tags

Daily paid, Work at office,

Similar Jobs

Gallin Associates

Audit Director - Assurance & Advisory - State and Local Government Job at Gallin Associates

 ...Audit Director - Assurance & Advisory - State and Local GovernmentFast track to Partnership - Reasonable work life balance - Hybrid work envirronment The Director is the liaison between the Partner, the client, and the professional staff. Directors are responsible... 

Houston Methodist

Performance Improvement Specialist - Part-time - Neuroscience Job at Houston Methodist

At Houston Methodist, the Performance Improvement Specialist is responsible for the development of performance improvement/patient safety initiatives. Promotes organization wide understanding of the overall quality and patient safety program and culture. Facilitates timely...

Franklin Fitch

A few days ago NIJO002 Network Engineer US$70,000 to US$80,000pa Boston, Massachusetts, United [...] Job at Franklin Fitch

 ...Were looking for a Network Engineer to join our high-performance tech team within a fast-paced financial environment. Youll help build...  ...youll bring: ~13 years of network engineering experience (internships/placements count)~ Strong foundation in routing/switching... 

West Point Public Schools

Middle School Principal Job at West Point Public Schools

 ...West Point Public Schools is seeking an innovative, student-centered Middle School Principal to lead our grades 58 building. West Point serves approximately 770 students districtwide, including 207 students in grades 58. The ideal candidate is a collaborative instructional... 

Elite Home Care Day Centers & Transportation

Activity/Member Assistant Job at Elite Home Care Day Centers & Transportation

Join Our newest location as an Activity/Member Assistant in North Charleston, SC!Elite Home Care, Day Centers & Transportation is looking for a compassionate and energetic Member Assistant to join our team in Charleston, SC! If you have a passion for working with the...