Job Description

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Security Overnight Railroad Ambassador.  The Railroad Ambassador is responsible for courteously greeting and escorting guests across the railroad tracks. Assists in safety and security in monitoring all guests, patrons, visitors and staff for suspicious activity. Provides efficient friendly customer service always to all.

Essential Duties and Responsibilities:

• Report for duty punctually ready to work in full uniform, paying attention to personal hygiene and tidiness.
• Greet guests, patrons and visitors when approaching the railroad tracks with superior customer service.
• Able to make recommendations for guests of the hotel’s restaurants and activities.
• Monitor railroad tracks for train and assist guests and associates across tracks when it is safe to do so.
• Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.
• Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
• Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Observe and report incidents or suspicious activity as appropriate for the circumstances and/or as required by the Company.
• Perform other duties as required.
• While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills:

• Maintain a professional and courteous manner while at work.
• Be known for being honest, reliable, confidential and trustworthy.
• Ensure guest and employee privacy and security by respecting confidential information. Must have strong verbal and written communication skills.
• Prior customer service experience preferred.
• Must be able to multi-task.
• Must be able to stand and walk for an extended period or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs with or without reasonable assistance.
• High school graduate or equivalent.
• Previous experience in similar position in hospitality industry.
• Knowledge of local activities and attractions appropriate for hotel guests.
• Able to effectively communicate in English; fluency in other languages is a plus.

Qualifications: High school diploma and hospitality background.

Experience: Previous experience as a Security/Safety Ambassador for a luxury or ultra-luxury property preferred.

The pay scale for this position is between $22.00 and $22.66/hour. This is the pay range for this position that the Hotel reasonably expects to pay. 

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