Department: Operations / Sustainability
Reports To: Director of Supply Chain Management
Location: Woodlawn – Building C
Position Summary:
The Manager of the Thrift Outlet Store is responsible for the strategic and day-to-day oversight of a high-volume thrift outlet store. This position ensures that all efforts are aligned to maximize revenue, enhance operational efficiency, and minimize landfill contributions. The manager serves as the senior leader of a multifunctional facility, driving performance across outlet sales and recycling streams through effective team leadership, vendor relations, and data-driven decision-making.
Key Responsibilities:
Operational Leadership

Oversee the daily operations of the thrift outlet store and co-located recycling/salvage operations.
Develop and implement operational strategies to improve throughput, quality control, and financial performance.
Ensure compliance with safety, environmental, and organizational standards.
Monitor inventory flow, pricing strategies, and merchandising approaches aligned with secondary market demands.

Team Management

Hire, train, supervise, and evaluate staff across outlet and recycling functions.
Create and manage team schedules to ensure coverage and efficiency.
Drive a positive, performance-based culture rooted in accountability, respect, and development.

Customer & Community Engagement

Ensure a clean, safe, and welcoming environment for customers.
Resolve customer concerns professionally and in alignment with organizational values.
Promote the mission of sustainability and reuse within the community and among customers.

Financial & Performance Accountability

Manage budget, payroll, and operating costs to ensure profitability.
Analyze sales data, diversion rates, and other KPIs to make informed business decisions.
Prepare and present reports to senior leadership on operational and environmental performance.

Qualifications:

Education: Bachelor’s degree in Business, Sustainability, Environmental Science, Supply Chain, or related field preferred. Equivalent experience considered.
Experience: Minimum 2 years of experience in retail management or warehouse operations, or sustainability-focused environments, including team supervision.
Proven ability to negotiate, manage vendor relationships, and drive operational improvements.
Excellent leadership, communication, and organizational skills.

Working Conditions:

Fast-paced, physically active environment including warehouse and retail floor.
Requires standing, walking, lifting up to 25 lbs., and use of standard office and warehouse equipment.
Occasional travel may be required.

If you’re looking for a rewarding, fulfilling experience, please join our team!!
Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
EEO Employer/Vet/Disabled

Full time, Work experience placement, Work at office,