Job Description
Job Details
Description Position Summary Mortgage Loan Originators are highly skilled in phone sales and have a passion for delivering the highest level of borrower(s) service with a desire to be extremely successful in a competitive sales environment.
Mortgage Loan Originators identify prospective borrowers through leads provided by our credit union clients and analyze their financial situation for recommendations on loan products. Mortgage Loan Originators maintain contact with borrowers from application to closing as they work through the loan process.
Major Duties And Essential Functions - Manage inbound phone inquiries and provide borrower(s) with the best loan products available.
- Take complete loan applications by performing a detailed interview with the borrower(s) to ensure all information provided in the application is accurate.
- Provide a loan prequalification when appropriate.
- Review all disclosures for completeness and accuracy prior to sending to the borrower(s).
- Collect and review signed loan disclosures from the borrower(s) and send loan file to processing.
- Work prospect lists provided by management.
- Maintain a working knowledge of all loan products and pricing.
- Provide timely follow up to borrower(s) inquiries.
- Follow up on loan pipeline to ensure borrower(s) commitment.
- Provide clear expectations to set a sense of urgency with the borrower(s) and all parties involved in the loan transaction.
- Note loan file to document all communication with all parties to the loan transaction.
- Provide an overview of the borrowers’ goals to the processor and underwriter summarizing any unique or challenging issues with the loan.
- Send 10 day Notice of Incomplete Action letter and cancel loan applications when applicable.
- Keep a clean pipeline of committed borrowers.
- Additional duties as assigned.
Specific Knowledge, Skills, And Abilities Required For This Position: To perform this job successfully, an individual must be able to perform each essential duty and responsibility with a high level of success. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Excellent service skills.
- Strong work ethic.
- Aptitude for learning.
- Strong analytical skills and decision making ability to make lending decisions and translate guidelines.
- Strong organizational and time management skills.
- Ability to manage multiple priorities and meet deadlines in a fast paced, high volume, sometimes stressful work environment while maintaining a positive temperament.
- Strong written and verbal communication skills.
- Ability to work independently and as a team.
- Excellent negotiating and problem solving skills.
- Proficient in Microsoft Office products (Word, Excel, Outlook).
- General knowledge of income/asset documentation and calculations.
- Must be able to handle borrowers and third party vendors in a professional manner.
- Encompass or similar LOS experience preferred.
- Bilingual (English/Spanish) highly desired.
Education And Experience : - Accredited Bachelor’s degree or some college coursework in Business Administration, Finance, Real Estate, or other related field is preferred.
- Minimum of 2 years real estate lending experience. A knowledge of Conventional (Fannie Mae, Freddie Mac), Government (FHA, VA), and Texas Home Equity lending or an equivalent combination of experience and training which provides the required knowledge, skills and abilities
LICENSES - Must have the ability to obtain a NMLS license with in the first 30 days of employment. Must not be on an agency watch list or banned list to include but not limited to HUD, FNMA, FHMC or NCUA
Physical Activities And Requirements Of This Position CATEGORY DESCRIPTION Finger Dexterity
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Grasping
Using fingers and palm on an object.
Talking
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Repetitive Motions
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Hearing
Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sedentary Work
While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.
Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions.
Mental Activities And Requirements Of This Position Reasoning Ability: The ability to use common sense or logic.
Detailed
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Mathematical Ability: The level of ability required to perform math skills and operations.
Basic
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and income.
Language Ability: The level of ability required to communicate and understand written and oral language.
Typical
Read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries or complaints from borrowers.
Compliance requirement The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position.
Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
Job Tags
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