Job Description
Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties And Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Manager, Member Service Representatives and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Cleveland Fitness Club values and goals.
- Administration and processing of all bi-weekly employee payroll and forward to corporate office for final processing.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sales and sign-up with all information needed and including a picture.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for whirlpool, sauna, steam room, restroom, showers and locker room maintenance.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send them to corporate HR team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
- Facilitate placement of concessions order
- Be available to be scheduled any day of the week.
- Work a minimum of 60 hours per week.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working in Management.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Tags
Full time, Work at office, Local area, All shifts, Shift work,