Job Description
ABOUT US The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform.
This is an onsite position at our Denver Tech Center-Denver CO office. SUMMARY The Manager of E-Notary Closing Agents is responsible for monitoring daily production output, staffing, scheduling, hiring, coaching, and all other responsibilities related to the E-Notary Closing Agent Team. The position ensures the E-Notary Operation follows compliance and company standards, providing ongoing training to new and existing employees, and handling escalated internal and customer issues. This role is responsible for overseeing the daily operation and flow of completed notarized documents, as well as working to collect missing items from the customer. The Manager of E-Notary will work directly with sales and fulfillment management to provide feedback and coaching opportunities to benefit both departments. This position will also act as a coach and complete E-Notary sessions when needed.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: - Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
- Provide direction, leadership, and development to E-Notary department with an emphasis on E-Notary scheduling and appointment completion.
- Coach E-Notary Team on team errors, assign and discuss Performance Improvement Plans, as necessary.
- Ensure E-Notary agents identify missing items needed to complete the loan process and ask the customer to provide them.
- Working with the sales team to help collect missing items from customers to help complete the loan process.
- Build relationships with internal teams.
- Assist in implementing new procedures to facilitate efficient operations in E-Notary Department.
- Provide E-Notary team with functional guidance.
- Work with sales coaches on continuous training for E-Notary Team improvements.
- Project Management as assigned by additional company management as needed.
- Participate in the interview and hiring process for E-Notary staff.
- Conducts weekly department meetings to update members on best practices and continuing expectations.
- Establish and maintain a schedule for E-Notary agents to reach out to customers to gather missing items needed to complete the loan process.
- Final POC to ensure communication consistency related to E-Notary Team from internal/external sources.
- Evaluate reporting metrics to drive team performance amongst the E-Notary department.
- Develop and maintain training manuals and supporting materials for the E-Notary Department.
- Assist with setting up daily appointment distribution, monitoring of availability, document set ups, cancelled appointments, and escalated requests.
- Maintain an up-to-date and accurate filing system.
- Ability to operate the Long Pen machine and all programs associated with running the process.
- Perform other duties as assigned.
QUALIFICATIONS: The ideal candidate must be able to perform the essential functions of the job and have a high school diploma or equivalent required. A minimum of one (1) year of related experience in a consumer loan environment preferred. Knowledge of auto loan concepts, practices, and procedures a plus! Must be able to perform a variety of time-sensitive tasks requiring attention to detail.
Knowledge, Skills, and Abilities - Education: High school diploma or equivalent required. Bachelor’s degree in business management, finance or related field strongly preferred.
- Experience: Minimum of one (1) year of related experience, including previous management experience in the auto finance industry. Familiarity with a variety of auto finance concepts, practices, and procedures.
Language/Communication/Interpersonal : Ability to speak read and write fluent English. Strong verbal and written communication skills, with ability to effectively communicate with all levels of the company. Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues. Must multi-task. Excellent presentation skills.
- Mathematical Skills: Ability to calculate figures, proportions, and percentages.
- Analytical: Detail-oriented with the ability to organize, prioritize, and work independently. Strong reasoning and critical thinking skills.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
- Technical : Comfort with Microsoft Suite, with intermediate Excel ability.
Other : Elevated level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.
BENEFITS - Paid time off and paid holidays
- 401K Savings Plan
- Four health insurance plan options
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Dental and Vision insurance
- Long- and Short-Term Disability and Life insurance
- Access to building fitness center
- Free parking or covered parking options and transportation assistance
- Casual professional work environment
- Beautiful office located in the Denver Tech Center with mountain and skyline views
COMPENSATION: $70,000 -$80,000 annually based upon experience.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office environment. Reasonable accommodations may be made to enable individuals with
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
MACHINES, TOOLS, AND EQUIPMENT: A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
Job Tags
Full time, Temporary work, Casual work, Work at office, Flexible hours, Afternoon shift,