Job Description

Job Title: Retail Manager 
Location: Hazleton, PA
Employment Type: Full-Time

About the Role

We are seeking a driven and experienced Retail Manager to lead the daily operations of our Hazleton, PA location. In this role, you'll combine strong leadership skills with deep automotive knowledge to manage technicians, ensure customer satisfaction, and drive overall business performance. You’ll serve as the vital link between our service team and customers, ensuring a seamless and professional experience from start to finish.

Key Responsibilities

• Oversee daily store operations and ensure sales and profit goals are met

• Hire, train, coach, and supervise technicians and front counter staff

• Manage work schedules to meet revenue and productivity goals

• Monitor and maintain appropriate inventory of parts, tools, and equipment

• Conduct monthly audits for inventory, vehicles, and facility compliance

• Provide exceptional customer service and timely resolution of customer concerns

• Collaborate with regional and local leadership on strategies to grow the business

• Track employee performance and develop improvement plans when needed

• Enforce all company policies, procedures, and values

Qualifications & Requirements

• Minimum 3 years of experience in automotive service management or related field

• At least 2 years hands-on vehicle repair experience

• Proven ability to lead teams and drive operational success

• Strong communication skills, with the ability to explain automotive services clearly

• High school diploma or GED required; ASE certifications are a plus

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Ability to lift up to 50 pounds and work a flexible schedule

• Valid driver’s license and a clean driving record

• Must be at least 18 years old

What We’re Looking For

• A natural leader with a strong work ethic and commitment to service excellence

• Detail-oriented and organized, with strong time management skills

• Customer-focused mindset and a passion for the automotive industry

• Integrity, reliability, and a results-driven approach

Why Join Us?

We offer a fast-paced, supportive environment where your leadership makes a real impact. You’ll enjoy opportunities for growth, ongoing training, and the satisfaction of helping customers get back on the road safely.

We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic.

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